Privacy Policy — 897bd Data Protection

1. Data We Collect

897bd collects personal data only when it is necessary to provide platform services, verify identity, process payments, and maintain the security and integrity of the betting environment. We do not collect data speculatively or beyond what is required for these defined purposes.

The categories of personal data 897bd collects are set out in the table below:

897bd does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information. The only exception is where a player voluntarily discloses a health-related circumstance in the context of a responsible gaming self-exclusion request, in which case that information is processed solely for the purpose of administering the exclusion and is not used for any other purpose.

We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data belonging to a minor has been collected, we will delete it immediately and close the associated account. If you believe a minor has registered on 897bd, please contact our support team without delay.

2. How We Use Your Data

897bd processes your personal data under one or more of the following legal bases: performance of a contract (providing the platform services you have requested), compliance with legal obligations (identity verification, anti-money laundering checks), legitimate interests (platform security, fraud prevention), and consent (optional marketing communications).

The specific purposes for which 897bd uses your data are:

1. Account Management: Creating and maintaining your 897bd player account, authenticating your identity at login, and managing account preferences, notification settings, and responsible gaming controls.
2. Payment Processing: Facilitating deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Transaction records are retained for accounting, audit, and fraud-monitoring purposes.
3. Identity Verification (KYC): Verifying that you are who you say you are, confirming you are aged 18 or above, and ensuring that the payment account used belongs to you. KYC checks are a legal and operational requirement and cannot be waived.
4. Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns for indicators of money laundering, structuring, or other financial crime. 897bd is obligated to report suspicious activity to relevant authorities where required.
5. Platform Security: Detecting and preventing fraud, bonus abuse, collusion, unauthorised account access, and other platform integrity violations. Technical data and usage patterns are analysed for this purpose on an ongoing basis.
6. Customer Support: Responding to your enquiries, resolving disputes, processing complaints, and providing assistance with account, payment, or gameplay issues.
7. Service Improvement: Analysing aggregated usage data to understand how players interact with the platform, identify popular game categories, and improve the overall user experience. This analysis uses anonymised or pseudonymised data wherever possible.
8. Marketing Communications: Sending you information about promotions, bonuses, seasonal offers (such as BPL season or Eid specials), and platform updates — but only if you have opted in to receive such communications. You may withdraw consent at any time by contacting support or using the unsubscribe function in any marketing message.
9. Responsible Gaming: Administering self-exclusion requests, deposit limits, session reminders, and any other responsible gaming controls you have activated on your account.

3. Data Sharing & Third Parties

897bd does not share your personal data with third parties except in the specific, limited circumstances described below. In every case where data is shared, we ensure the recipient is bound by appropriate data protection obligations.

• Payment Service Providers: When you make a deposit or request a withdrawal, your transaction details are shared with the relevant mobile financial service provider (bKash, Nagad, Rocket, or Upay) to execute the transfer. These providers operate under their own privacy policies and are responsible for securing data within their own systems.
• Identity Verification Partners: 897bd may use third-party KYC service providers to assist with document verification and identity checks. These partners process identity data solely for verification purposes and are contractually prohibited from using it for any other purpose.
• Game Software Providers: Some 897bd games are powered by third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming). These providers may receive limited technical data (such as a player session token) necessary to deliver the game experience. They do not receive full identity or financial data.
• Analytics and Infrastructure Providers: 897bd uses trusted cloud infrastructure and analytics services to host the platform and understand usage patterns. These providers act as data processors on 897bd's behalf and are bound by data processing agreements that restrict how they may use your data.
• Legal and Regulatory Authorities: 897bd will disclose personal data to law enforcement, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or in connection with the investigation of fraud, money laundering, or other serious offences.
• Business Successors: In the event of a merger, acquisition, or sale of all or part of 897bd's business, player data may be transferred to the successor entity. You will be notified of any such transfer and of any material change to this Privacy Policy that results from it.

897bd does not share your data with advertising networks, data brokers, social media platforms, or any third party for their own marketing purposes. We do not permit any third party to extract or harvest data from the 897bd platform.

4. Cookies & Tracking

897bd uses cookies and similar tracking technologies to make the platform function correctly, to keep your session active while you are logged in, and to gather anonymised analytics data that helps us improve the service. A cookie is a small text file stored on your device by your web browser when you visit the 897bd website.

The types of cookies used on 897bd are:

897bd does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform. You can control or delete cookies through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling functional or analytics cookies will not affect your ability to play or make transactions.

In addition to cookies, 897bd may use web beacons (pixel tags) within promotional emails to confirm whether the email was opened. This helps us measure the effectiveness of our communications. If you do not wish to be tracked in this way, you can disable image loading in your email client.

5. Data Retention

897bd retains your personal data for as long as your account remains active and for a defined period after account closure. Retention periods vary depending on the type of data and the legal obligations attached to it.

• Account and Identity Data: Retained for the duration of account activity and for a minimum of five (5) years after account closure or last login, whichever is later. This retention period supports AML compliance, regulatory audit requirements, and dispute resolution.
• Financial Transaction Records: Retained for a minimum of seven (7) years from the date of each transaction, in line with standard financial record-keeping obligations.
• KYC Verification Documents: Retained for five (5) years following account closure. Where a KYC check was conducted but no account was opened, documents are deleted within 90 days of the failed or abandoned verification.
• Customer Support Communications: Retained for three (3) years from the date of the interaction, unless the communication relates to an ongoing dispute, in which case it is retained until the dispute is fully resolved.
• Analytics Data: Anonymised usage data may be retained indefinitely for statistical purposes. Pseudonymised analytics data linked to your account is deleted when your account data is purged at the end of the applicable retention period.
• Marketing Preferences: Retained until you withdraw consent or until two (2) years after your last platform login, whichever comes first.

When personal data is no longer required and the applicable retention period has expired, 897bd deletes it securely using industry-standard data destruction procedures. Where complete deletion is not technically feasible (for example, in backup archives), the data is isolated and protected from further processing until it can be deleted.

6. Data Security

897bd implements a layered approach to data security that combines technical controls, operational procedures, and access governance to protect your personal data against unauthorised access, accidental loss, disclosure, alteration, or destruction.

The key technical security measures 897bd maintains include:

• TLS/SSL Encryption: All data transmitted between your device and the 897bd platform is encrypted using Transport Layer Security (TLS). This protects your login credentials, payment details, and personal information in transit.
• Encryption at Rest: Sensitive data stored in 897bd's databases — including identity documents, financial records, and authentication credentials — is encrypted at rest using industry-standard encryption algorithms.
• OTP Authentication: Account logins from new or unrecognised devices trigger a one-time password (OTP) sent to your registered mobile number. This two-factor verification step prevents unauthorised access even if your password has been compromised.
• Access Controls: Internal access to personal data is restricted on a strict need-to-know basis. 897bd staff members are granted the minimum level of data access required to perform their specific role, and all access is logged and audited.
• Intrusion Detection: 897bd's infrastructure is monitored continuously for anomalous access patterns, brute-force attempts, and other indicators of unauthorised access. Alerts are responded to on a 24/7 basis by the platform security team.
• Vulnerability Management: The platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited. Critical security patches are applied on a prioritised basis.

While 897bd takes all reasonable technical and organisational measures to protect your data, no platform can guarantee absolute security against all possible threats. You are also responsible for maintaining the security of your own account — particularly your password and OTP codes. You should never share these with anyone, including individuals claiming to represent 897bd support. Our support staff will never ask for your password.

7. Your Privacy Rights

As a player on the 897bd platform, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the 897bd support team with your request. We will respond within a reasonable timeframe and in any case no later than 30 days from receipt of your request.

1. Right of Access: You may request a copy of the personal data 897bd holds about you. We will provide this in a structured, commonly used format. We may ask you to verify your identity before processing an access request.
2. Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Some data corrections (such as changes to name or date of birth) may require supporting documentation.
3. Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been processed unlawfully. Note that this right is subject to retention obligations — where 897bd is legally required to keep data (for example, financial transaction records), we are unable to delete it until the applicable retention period expires.
4. Right to Restrict Processing: In certain circumstances you may ask 897bd to suspend the use of your data (for example, while a rectification request is being assessed) without requesting its deletion.
5. Right to Data Portability: Where 897bd processes your data by automated means on the basis of contract or consent, you may request a machine-readable copy of the data you have provided to us, which you can then transfer to another service.
6. Right to Object to Marketing: You have the right to object to processing of your personal data for direct marketing purposes at any time. Following such an objection, 897bd will cease sending you marketing communications immediately.
7. Right to Withdraw Consent: Where processing is based on your consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

897bd will not charge a fee for reasonable, first-time data rights requests. Requests that are manifestly unfounded, repetitive, or excessive may be subject to a reasonable administrative charge or may be refused, in which case we will explain our reasoning in writing.

8. Policy Updates & Contact

897bd reviews this Privacy Policy periodically and may update it to reflect changes in data processing practices, legal obligations, or platform features. The effective date at the top of this page indicates when the current version came into force. Where a material change is made — one that meaningfully affects how we use your data or what rights you hold — we will notify active players by email or via an in-platform notification before the change takes effect.

Continued use of the 897bd platform after a policy update takes effect constitutes acceptance of the revised terms. If you do not agree with a material change, you may close your account by contacting support before the change comes into force, and your remaining real-money balance will be returned to your verified payment method.

If you have any questions about this Privacy Policy, wish to exercise a data right, or want to raise a concern about how your personal information has been handled, please contact 897bd through the following channel:

Email: [email protected]

Please include your registered mobile number and a brief description of your request so our team can locate your account and respond efficiently. All privacy-related requests are handled by our dedicated support team, available 24 hours a day, seven days a week, in both English and Bengali.